Shipping & Customs
Where we ship from
All orders are packed and shipped from our studio in Shanghai, China.
Processing time
Orders leave our studio within 3 business days (Mon–Fri, excluding Chinese public holidays). Pre-order and made-to-order items may need longer; any extra lead time is stated on the product page.
Estimated delivery
The times below already include our 3-day processing time and are counted in business days, excluding customs delays.
- Asia — Japan, Korea, Hong Kong, Singapore, Taiwan — 9–12 business days
- North America — Canada — 9–15 business days
- Europe — Germany, France, United Kingdom — 9–13 business days
- Oceania — Australia — 10–15 business days
- Mexico — 11–15 business days
Tracking
Every parcel ships with tracking. The tracking number is emailed as soon as your order leaves our studio, and normally starts updating within 2–4 business days.
Customs, taxes and import duties
We ship from China, so your parcel may be inspected by your local customs office and charged import duty, sales tax or a handling fee. These charges are set by your government and are not included in our prices or shipping fees — they are the responsibility of the recipient.
We cannot declare parcels as gifts or under-declare their value, and we cannot predict the exact amount. If you are unsure, please check your country's import rules before ordering.
If a parcel is refused or abandoned because of customs charges, it will usually be returned or destroyed by the carrier, and we are unable to refund the original shipping cost.
Delays and lost parcels
Customs inspections, public holidays and peak seasons can add a few days. If tracking has not moved for more than 10 business days, email us at pipoomarket@gmail.com and we will open an investigation with the carrier.